Refund policy
Last updated: September 28, 2026
Luke 4:18 Publishing LLC sells printed books and digital products (e-books and other downloadable files). Because every paperback is printed to order and digital files can't be "returned," our policy is built around making things right when something goes wrong. If you have a problem with an order, email us at customercare@luke418publishing.com and we'll take care of you.
Printed books (paperbacks)
Our paperbacks are printed on demand for each order by our printing partner and shipped directly to you. Because each copy is made specifically for your order, we do not accept returns or offer refunds for change of mind, and orders cannot be canceled once they have been sent to print (usually within a few hours of purchase).
Damaged, defective, or wrong item. If your book arrives damaged, has a printing defect (such as missing, blank, or misbound pages, or a significantly misprinted cover), or is not the title you ordered, contact us within 30 days of delivery. Please include your order number and a photo of the problem. We will send a free replacement or, if you prefer, issue a full refund to your original payment method. You do not need to ship the damaged book back unless we ask you to.
Lost packages. If tracking shows no delivery progress for an extended period, or your package is marked delivered but did not arrive, contact us and we will work with the carrier and our printer to resolve it, including a replacement or refund where appropriate.
Address errors. Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to an incorrect address entered by the customer, but we will do our best to help.
Digital products (e-books and downloads)
Digital products are delivered instantly after purchase, typically through our delivery partner BookFunnel. Because a digital file cannot be returned once it has been delivered, all sales of digital products are final, and we do not offer refunds for change of mind or accidental purchases once the download link has been delivered.
We will gladly help, and will issue a refund if we cannot resolve the problem, in these situations:
- You can't access or open your file. BookFunnel provides free reader support for downloading and sending books to your device. If you still can't access your purchase, email us and we'll fix it or refund you.
- The file is defective (corrupted, incomplete, or seriously misformatted). We'll send a corrected file or refund your purchase.
- You were charged twice for the same item. We'll refund the duplicate charge.
Please contact us within 14 days of purchase for any digital-product issue. Free downloads are not eligible for refunds because no payment is taken.
Customers in the European Union and United Kingdom
By completing the purchase of a digital product, you request that delivery begin immediately and acknowledge that you lose your statutory 14-day right of withdrawal once the digital content has been delivered. Printed books are made to your order, so the right of withdrawal for made-to-order goods does not apply. Your statutory rights regarding damaged, defective, or faulty goods and digital content are not affected.
Exchanges
We don't offer exchanges for a different title or format. If you'd like a different book, simply place a new order.
Refunds
Once a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post it. If more than 15 business days have passed since your refund was approved, please contact us.
Contact us
Luke 4:18 Publishing LLC
57345 Cypress Street
Washington, MI 48094, United States
Email: customercare@luke418publishing.com
Phone: +1 505-309-0613